distributers of high quality organic CBD

CBD Oil FAQ, terms and conditions of service.

We answer common questions and ambiguities surrounding CBD oil

Cannabidiol (CBD) oil has countless benefits.
CBD is a great Dietary supplement to support a healthy lifestyle. There is a wealth of information available online. Due to the mhra deeming CBD as a medicine we are not able to make any medical claims until licenses are in order so please be sure to research yourself prior to placing an order. Here are some FAQ to help you to decide if CBD is for you.



In General

Aura natural Health  owns and operate this Website.  This document governs your relationship with (“Website”) and the aura natural health (“Distributor”), 24 Holborn Viaduct, London EC1A 4BN. You can contact  Aura Natural Health Monday-Friday 9am-5.30pm regarding any sales inquiries or through the contact form at Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Returns and Refunds

  • Refunds are only given if the goods are faulty. An example of a faulty product would be a broken seal or product which has leaked.


  • You have 14 calendar days to return an item from the date you received it.


  • Only items that have been purchased directly from us can be returned.


  • Please ensure that the item you are returning is repackaged with all elements in its original condition.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be  or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. We cannot accept responsibility for any repercussions or replace any confiscations for any products purchased through this site being delivered outside of the applicable laws of our country. Responsibility is held by you, the customer, & all laws respective of your country have been obeyed.


(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to



You agree to indemnify, defend and hold harmless its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Variation  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of


Privacy Policy stores and uses the personal information only provided directly, or which is clearly is stated to upon submission. This data is included in the customer database for executing an agreement.

In addition, by providing the data, you consent to the use of this data for the following purposes:

• Processing of orders
• Sending mailings by

Your data will be stored after processing orders for as long as it is required for any return procedure and then removed from the database.

We use strict security procedures, including preventing unauthorized access to personal data. You can assume that our servers and your data are properly sent and secured. Software is in possession of an SSL certificate.

If you fill out a contact form on the website or send us an e-mail, the information you send us will be retained for as long as necessary to complete your request.

Cookies can collect and analyze information about the use of this website, including the domain name, number of hits, visited pages, visited previous and next Internet sites, and the duration of the user session.

This data can be collected using a cookie. A cookie is a small text file that our webpage server places on your hard drive. You can allow or prevent the use of cookies by changing your browser settings.

Third Party Websites
This privacy policy does not apply to third party websites that are linked to this website.

Changes to privacy policy reserves the right to make changes to this privacy policy.

Of course, you are always entitled to access, modification and correction of your data collected by us.
Questions about access and changes to your personal data or complaints about privacy can be addressed to:

24 Holborn Viaduct, London EC1A 2BN


Is CBD useful for chronic pain?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

We do have a research driven article on CBD Oil For Pain that you can look at.

Is CBD useful for Fibromyalgia?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Can I use CBD oil on my skin?

Yes you can, you can also make your own skin oil by mixing CBD into a carrier oil such as sweet almond oil or coconut oil.

What is the difference between CBD paste and CBD oil?

The paste is whole plant concentrate, you would use less paste than you would oil to get the same effect.

Can CBD treat cancer?

There is a lot of talk in the press about cannabis and cancer. Research is in it's early stages but many adecdotal reports are positive. We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Can CBD treat eczema and psoriasis?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Is CBD useful in the treatment of diabetes?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Is CBD useful in the treatment of MS?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Is CBD useful in the treatment of Parkinson’s disease?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Is CBD useful in the treatment of epilepsy?

We are unable to make any medical claims but our customers re order for these issues. Please research your condition and the use of CBD.

Does CBD have side effects?

We have not had reports of side effects. 

Is CBD legal?

Yes CBD is legal in the UK, please check the laws in your own country prior to ordering.

Can I give CBD to my child?

Yes, but please check with your doctor or health care provider.

Can I give CBD to my pet?

Yes you can at a low dose of one or two drops per day. Please message us for further advice.

Can I take CBD with other medications?

Yes, but please check with your health care provider.

Will CBD make me high?

No, CBD is non psychoactive.

Interested in finding out more about CBD Oil?


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